Shipping policy

1. General Shipping Information

Elide Fire is committed to ensuring safe and efficient delivery of our products to customers worldwide. Our shipping policy is designed to accommodate different types of buyers, from individual customers to large-scale distributors.

For Small Purchases & End Customers

  • We primarily ship using express courier services such as FedEx, DHL, UPS, or EMS for small orders or end customers.
  • Delivery times vary depending on the destination and courier service selected.
  • Tracking details will be provided upon shipment confirmation.

For Distributors & Bulk Purchases

  • For large orders and distributor purchases, we ship via sea freight for cost efficiency.
  • Orders are typically packed in pallets or special wrapping, which must be requested in advance by the customer.
  • Customers can choose between EXW (Ex Works) or FOB (Free on Board) pricing.
  • For EXW or FOB pricing or shipping inquiries, please email us at contact@elidefire.com.
  • To apply for distributor pricing, please submit your request through this link: Distributor Application Form. Our team will review your application and get back to you.

2. Shipping Terms & Conditions

Order Processing Time

  • Orders are typically processed within 15-30 business days after payment confirmation.
  • Bulk orders may require additional time for production and packaging.

Shipping Costs & Duties

  • Shipping costs are calculated based on the weight, size, and destination of the order.
  • International shipments may be subject to import duties, customs fees, and taxes, which are the responsibility of the buyer.
  • ELIDE FIRE BALL PRO is not responsible for delays caused by customs clearance.

Delivery Times

  • Estimated delivery times depend on the shipping method chosen:
    • Express Shipping (FedEx, DHL, UPS, EMS): 15-30 business days
    • Sea Freight: 4-8 weeks (depending on destination and shipping schedule)
  • Please note that delivery timelines are estimates and may vary due to factors beyond our control, such as customs processing and carrier delays.

3. Damaged or Lost Shipments

Inspecting Your Order Upon Arrival

  • Customers are required to inspect the shipment upon delivery and report any visible damages immediately to the courier.
  • If a package appears damaged upon arrival, please take clear photos and note the damage on the delivery receipt before signing.

How to Report a Shipping Issue

  • If your order arrives damaged or incomplete, please email contact@elidefire.com within 48 hours of receiving the package.
  • Include the following details:
    • Order number
    • Photos of the damaged package and product
    • Description of the issue
  • We will assess the issue and provide further instructions on replacements or claims.

Lost Shipments

  • If your package has not arrived within the estimated delivery time, please contact us for assistance.
  • ELIDE FIRE BALL PRO is not responsible for lost shipments due to incorrect addresses provided by the customer.

4. Disclaimers

  • ELIDE FIRE BALL PRO is not liable for delays, damages, or losses caused by third-party logistics providers (FedEx, DHL, shipping carriers, freight forwarders, etc.).
  • For sea freight orders, customers are advised to purchase shipping insurance to cover any potential damages.
  • Any claims related to shipping damages must be made directly with the shipping carrier if the order was shipped under FOB terms.

For further inquiries, please email us at contact@elidefire.com.