Refund policy

Effective Date: 01/01/2025

At ELIDE FIRE®, we are committed to providing the highest quality fire safety solutions. Due to the nature of our products, all sales are final, and we do not offer refunds under any circumstances. However, we will facilitate an exchange only if the product arrives damaged, defective, or incorrect.

1. No Refund Policy

ELIDE FIRE® maintains a strict no-refund policy. Once a purchase is completed, it is considered final and non-refundable.

2. Exchange Policy (For Damaged or Defective Items Only)

Eligibility for Exchange

An exchange will be granted only under the following conditions:

  • The item was damaged, defective, or incorrect upon delivery.
  • The issue is reported to ELIDE FIRE® within 3 days of receiving the item.
  • The product remains unused, uninstalled, and in its original packaging.
  • Clear photo or video evidence of the damage or defect is provided.

How to Request an Exchange

To initiate an exchange, please contact contact@elidefire.com with the following details:

  • Order number and proof of purchase.
  • Photos or videos clearly showing the defect or damage.

If your request meets the criteria, we will provide instructions on how to proceed with the exchange.

Return Address:
ELIDE FIRE®
53 Moo 6, Naklua, Banglamung, Chonburi 20150, Thailand

3. Non-Eligible Returns & Exchanges

  • We will not accept exchanges in the following cases:
  • The item has been used, installed, or activated.
  • The packaging is damaged, torn, or missing (unless caused during shipping).
  • The return request is submitted after 3 days of receiving the product.
  • The item does not meet the eligibility requirements outlined above.

Important: Any item returned without prior approval from ELIDE FIRE® will not be accepted or processed.

4. Warranty & Support

All ELIDE FIRE® products come with a manufacturer’s warranty. If you encounter any issues beyond the exchange period, please contact us at contact@elidefire.com for warranty support.

5. Contact Information

For all exchange inquiries, please reach out to us at contact@elidefire.com. Our team is available to assist you with any concerns related to product quality or damage during shipping.